Returns & Exchanges

Due to the nature of our products, all tea, honey, and food items are final sale and cannot be returned once opened.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

We will review the issue and arrange a replacement or resolution where appropriate.

Please include your order number and a photo of the item when contacting us.

Custom tea blends, wedding favours, corporate gifts, and special event orders are non-refundable due to their personalized nature.

We do not offer direct exchanges. If there is an issue with your order, please contact us and we will assist you on a case-by-case basis.

If you have any concerns about your order, please reach out and we will be happy to help.